Backup Management Technician for an MSP IT Company

MRF: 387425 Is This YOU? Then We Want to Meet You! The Backup Management Specialist is responsible for the ongoing administration, monitoring, and upgrading of backup and disaster recovery systems. This position focuses exclusively on the management and optimization of existing backup solutions, ensuring data integrity, security, and compliance. Who We Are: At LTVplus , we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Requirements 3+ years’ experience in backup administration, disaster recovery, or IT support (MSP experience preferred) Hands-on expertise with StorageCraft, Veeam, Synology NAS, Azure Backup, Datto, Avepoint and Wasabi object storage Strong understanding of backup methodologies (full, incremental, differential), retention policies, and replication strategies Experience with on-prem, cloud and hybrid backup architectures Knowledge of regulatory compliance requirements for data protection Excellent troubleshooting, communication, and documentation skills Ability to work independently and collaboratively within internal teams Key Responsibilities Backup Operations & Administration Monitor and manage backup jobs across StorageCraft, Veeam, Synology, Azure, Datto, AVepoint and Wasabi platforms Troubleshoot backup failures and ensure successful completion of scheduled backups Perform regular backup verification and restoration tests to validate data integrity Maintain and optimize backup schedules, retention policies, and off-site replication strategies Manage storage repositories, including cloud and on-premises devices System Upgrades & Maintenance Plan and execute upgrades for backup software, hardware, and storage platforms Apply patches and updates to ensure systems remain secure and up-to-date Document upgrade procedures and maintain records of system changes Compliance & Security Ensure backup solutions meet regulatory and industry standards (e.g., HIPAA, GDPR, SOC2) Implement and maintain encryption, access controls, and data protection measures Monitor for emerging threats and vulnerabilities in backup environments Reporting & Documentation Generate reports on backup status, storage utilization, and recovery metrics for internal stakeholders Maintain thorough documentation of backup configurations, procedures, and system environments Key Metrics Network & System Uptime Incident Resolution Time & SLA Performance Accuracy of Bandwidth and Server Utilization Reporting Customer Support Quality & Satisfaction Preferred Qualifications Certifications: Any certifications related to Veeam, StorageCraft, Datto, Avepoint or Azure are a plus T ech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. A quiet, cozy workspace to handle calls and chats like a pro. PLEASE FILL OUT THIS FORM: Skills Assessment Form Click Here - Your First 30-60-90 Days at LTVplus : What to Expect HIRING BUDGET: USD1,100 Originally posted on Himalayas