Virtual Medical Assistant - Primary Care Experience Preferred

About the Role We're seeking a reliable, patient-focused Virtual Medical Assistant to manage front desk operations for a busy, patient-centered primary care practice. This practice takes a whole-person approach to care — meaning patients often need extra time, clear communication, and a front desk experience that feels as attentive as the care itself. This is a high-volume role: you'll be the first voice patients hear, managing calls, scheduling, and administrative workflows that keep the practice running smoothly. Clear, professional spoken English and a calm, organized phone presence are essential. Core Responsibilities Manage high-volume inbound/outbound patient calls; schedule, reschedule, and confirm appointments Manage provider calendars, send reminders/confirmations, and handle cancellations Update patient demographics and maintain accurate, compliant records in the EHR Document call notes and patient interactions Support intake, onboarding, and general front desk administrative tasks Requirements Required Qualifications 2+ years supporting a U.S.-based medical practice (Medical Receptionist, Front Desk Coordinator, or Virtual Medical Assistant) Prior experience in a primary care setting is strongly preferred — primary care front desk work involves a different pace, patient mix, and coordination style than specialty practices, and this distinction matters for this role Very clear, professional spoken English with strong phone presence Strong multitasking and organizational skills; calm and steady under high call volume Preferred Qualifications Experience with Elation EHR and/or Athena Health Familiarity with outpatient clinic workflows and scheduling systems Basic medical terminology knowledge Benefits Why This Role You'll support a practice built around really listening to patients — where the front desk experience is part of what makes people feel cared for, not just processed. It's fast-paced, high-volume work with real meaning behind it. Originally posted on Himalayas