Call Center Manager for a Healthcare Services in US (Home Based Full Time)

Category: Health Care Industry Location: McAllen Texas United States Daily performance dashboards (we’ll give you the dialer, you own the reporting layer) Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers Weekly client-facing performance reports and live Zoom calls with US clients Agent discipline: attendance, adherence, PIPs, and firing when needed Working directly with our trainer/QA lead to close gaps you see in the data Details Originally posted on Himalayas