Product Director

CallRevu is the leading communication intelligence platform built for automotive retail- empowering dealerships to take control of every conversation, from the first ring to the final result. Our unified solution combines a hosted phone system, call monitoring, performance training, and reputation management- fueled by AI powered analytics that turn every customer interaction into actionable intelligence. Founded in a dealership in 2008, CallRevu was created by the industry, for the industry. We deliver the tools dealerships need to drive revenue, improve operations, and deliver exceptional customer experiences. We areseekingan experienced and highly skilled Product Director to join our Product team. The Product Director is a senior product leader responsible for owning the strategy, roadmap, prioritization, delivery, and performance of assigned product areas or product lines. This role translates company strategy, customer needs, market dynamics, and technical opportunities into clear product direction, while partnering closely with Engineering, Design, Data Science, Sales, Marketing, Customer Success, Operations, and Support to deliver measurable business and customer outcomes. The Product Director makes critical prioritization and investment tradeoff decisions, ensures successful product releases and adoption, and helps raise the quality, consistency, and effectiveness of product management practices across the team. Key Responsibilities Product Strategy :Drivethe product vision and strategy for assigned product areas or product lines, translating company priorities, customer needs, market opportunities, and technical capabilities into clear product direction. Product Roadmap: Drivethe roadmap, prioritization, and tradeoff decisions for assigned product areas, ensuring product investments align with company strategy and deliver measurable customer and business value. Market Research : Develop a strong understanding of market dynamics, customer segments, emerging technologies, and competitive positioning toidentifyopportunities for product differentiation, expansion, and defensibility. Customer Insights : Engagedirectlywith customers andcustomer-facing teamstoidentifypain points,validateopportunities, and convert feedback into strategicproductrecommendations and roadmap decisions. Requirements Definition : Lead discovery, validation, andrequirementsdefinition for assigned product areas. Translate customer, market, business, and technical insights into clearbusiness cases, epics, features,andsuccess measures while guiding less senior Product team members in effective requirements practices. Product Development :Partnerclosely with engineering, design, and data scienceleadersto deliver high-quality software products,resolve cross-functional dependencies, manage delivery risks, and ensure releases are deliveredontime,withinbudget, and aligned to business outcomes. Agile Methodology : Champion effective Agile and SaaS product development practices, helping improve planning, prioritization, delivery discipline, and predictability across assigned product areas. Product Lifecycle Management :Leadthefullproduct lifecyclefromdiscovery andconceptvalidation through development,launchreadiness, commercialization support, adoption, performance management, andpost-launch optimization. Data-Driven Decision Making : Define,monitor, and communicate product success metrics, using adoption, usage, customer feedback, revenue impact, operational data, and product health indicators to evaluate performance and guide ongoing investment decisions. Cross-Functional Collaboration : Drive alignment with senior stakeholders across Marketing, Sales, Customer Success, Support, Operations, Engineering, Design, and Data Science to resolve tradeoffs, ensure launch readiness, support adoption, and communicate product priorities, decisions, and outcomes. Competitive Analysis :Monitorand synthesizecompetitiveintelligence to influence product strategy,identifymarketopportunities, and strengthen the company’sdifferentiation and competitive advantage. Team Leadership : Foster a culture of ownership, innovation, excellence, and continuous improvement within the Product team and cross-functionally. Provide mentorship, operating guidance, and productmanagementbest-practice leadership to less experienced Product team members. Other tasks as assigned :Perform other tasks asrequiredto ensure successful functioning oftheteam,delivery of products on schedule and budget, and achievement of product-area business outcomes. May include tasks typically assigned to more junior Product team memberswhen needed. Qualifications Bachelor's degree in a relevant field. 6+ years of experience in product management, with a proventrack recordofowning product strategy, roadmaps, prioritization, andsuccessfuldelivery ofSaaS-based products. Demonstrated ability to lead product discovery, makeprioritizationtradeoffs, define success metrics, and influence cross-functional stakeholders without relying solely on formal authority. Automotive industry experiencestronglypreferred. Experience with AI / machine learningand data science technologiespreferred. Experience with Agile development processes and tools. Exceptional problem-solving and analytical skills. Experience working with Microsoft Office Suite, product usage tracking tools (Pendo,GainSight, etc.),UX design tools (Figma), strategy and road mapping tools (Aha!), andticket tracking tools (JIRA, Azure DevOps, etc.) strongly preferred. Experience presenting product strategy, roadmap decisions, tradeoffs, and performance updates to senior leaders and cross-functional stakeholders. Excellent communication, stakeholder management,andproductleadership abilities. A passion for stayingup to datewith industry trends and emerging technologies. Proven ability to manage competing priorities, roadmap tradeoffs, cross-functional dependencies, and multiple deadlines across a broader product area or portfolio. Originally posted on Himalayas