Systems Administrator (Adobe Workfront)

Overview WHO WE ARE: Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS: For remote positions, all candidates must complete a video screen with our corporate recruiting team. Responsibilities WHO WE ARE: Beyondsoft Consulting , Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to POSITION SUMMARY The Workfront Administrator is responsible for the day-to-day administration, configuration, and optimization of Adobe Workfront for the Creative Garage (CG) team. This role serves as the primary system owner, ensuring that Workfront effectively supports project intake, resourcing, scheduling, communication, and proofing workflows across multiple product lines. The administrator will also drive automation and continuous workflow improvement using Workfront Fusion. This is a 6-months temporary contract with possibility of extension. WHAT YOU WILL BE DOING System Administration & Configuration  Serve as the CG Group Admin with full editing rights to templates, custom forms, layout templates, and system settings  Manage access levels (Contributor, Standard, etc.), layout templates (e.g., CG I Contributor), and schedules.  Configure and maintain groups (CG I Business Partners, product line teams), home teams, and company settings within the Enterprise Workfront instance  Manage job roles, billing rates, and cost rates to support resource planning and financial tracking Workfront Fusion & Automation  Design, build, and maintain Workfront Fusion scenarios to automate repetitive work processes and reduce manual effort  Develop automations for common workflows, including:  Automated project creation from approved intake requests (converting issues to projects with correct templates, naming conventions, and program assignments)2  Multi-project creation for regional variants (e.g., NA, EU, APAC) from a single intake request  Automated task closure upon proof approval  Scheduled polling scenarios (e.g., identifying stale issues, sending automated reminders)  Automated notifications and update posting to stakeholders  Implement error handling within Fusion scenarios, including incomplete execution storage and admin notifications when automations fail  Manage Fusion scenario versioning, documentation (notes, module naming), and iterative improvements (V1 → V2 enhancements)  Optimize Fusion scenarios for performance using design optimization and testing best practices  Leverage Fusion connectors to integrate Workfront with other enterprise platforms (e.g., Jira, Salesforce, Outlook) as needed  Maintain Fusion licensing compliance and monitor operation usage Workflow Optimization & Process Improvement  Continuously evaluate existing CG workflows to identify inefficiencies, bottlenecks, and automation opportunities  Define problems clearly, establish success criteria, and design solutions before building automations  Create process flow diagrams, UMLs, and documentation to visualize workflows and support solution design  Review and optimize content workflows at regular intervals (6-month and 12-month reviews) to ensure alignment with current business needs  Collaborate with cross-functional teams and platform owners to identify integration opportunities and streamline handoffs  Drive standardization across naming conventions, project creation processes, and template usage to improve consistency and accuracy User Management & Onboarding  Provision new user permissions to work with CG, including manual setup for users with existing Adobe accounts  Maintain user profiles across 14+ product lines Template & Project Management  Create, maintain, and convert project templates following CG best practices (ALL CAPS parent tasks, standardized milestones, planned hours, etc.)  Manage templates across project categories: Creative Development, Brand Book, Web, Global, and Production Intake & Request Queue Management  Configure and maintain the Creative Garage Intake request queue, including request types: Creative Development Request, Creative Review, Quick Turn, Workfront – Add to CG System, and Workfront Support  Apply Workfront planning experience to intake and request queue management, ensuring all tickets and requests are created, tracked, and resolved within Adobe Workfront rather than routed to outside tools, so the client maintains a single system of record Timesheets & Time Tracking  Administer timesheet profiles and enforce weekly submission requirements (due by noon every Tuesday)  Monitor compliance with timesheet closure policies to support data accuracy and CG resourcing visibility  Manage hour types and time tracking configurations that align with CG billing guidelines Reporting & Resourcing  Build and maintain dashboards (e.g., CG Intake Dashboard) and reports for workload visibility  Support resource planning and utilization reporting across product lines  Track planned vs. actual hours to support effort accuracy analysis and resourcing decisions Proofing & Creative Reviews  Administer proofing workflows and creative review processes within Workfront  Ensure proofing configurations meet CG team needs (replacing previous WorkDocs-based proofing) Training & Enablement  Develop and maintain training documentation and guides for CG Workfront users  Provide ongoing support and troubleshooting for team members and Business Partners  Drive adoption and change management as processes evolve  Train team members on Fusion automation capabilities and how to request new automations Qualifications MINIMUN QUALIFICATIONS  3+ years of experience in Adobe Workfront (system or group admin level)  Experience with Workfront planning, including intake, resourcing, and request queue management, with a focus on keeping all tickets and workflows contained within Adobe Workfront  1+ years of hands-on experience building and maintaining Workfront Fusion scenarios  Strong understanding of project management methodologies, particularly in creative/marketing operations  Demonstrated ability to identify process inefficiencies and design automation solutions  Experience managing request queues, custom forms, templates, and approval workflows  Proficiency in configuring access levels, layout templates, groups, and teams  Experience with timesheet administration and resource management features  Strong process improvement mindset — ability to define problems, design solutions, and measure outcomes  Excellent communication in English at least B2+, documentation, and training skills Preferred  Adobe Workfront System Administrator certification  Adobe Workfront Fusion certification or equivalent demonstrated expertise  Experience supporting creative teams or in-house agencies  Familiarity with enterprise authentication (Adobe/SSO with enterprise identity providers)  Experience migrating teams from multiple tools (Smartsheet, SIM, or similar) into Workfront  Knowledge of APIs and how to interact with third-party platforms through Fusion connectors  Experience with proofing workflows and digital asset review processes  Background in process improvement methodologies (Lean, Six Sigma, or similar) WHAT WE HAVE TO OFFER: Because