Customer Support Associate

Customer Support & Reservations Associate In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service. Key Responsibilities Oversee guest bookings and assist customers in planning their Tiny House stays Respond to inquiries across multiple channels, including website, email, and social media Manage reservations end-to-end, including upselling and activating promotions Provide support via the customer contact line, including handling and resolving inquiries Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance Address and resolve guest concerns in a professional and timely manner Work cross-functionally with internal teams to maintain smooth day-to-day operations Candidate Profile We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism. Requirements At least 5 years of experience in customer service Demonstrated ability to drive results and proactively improve processes Background in travel, hospitality, or eco-tourism is highly advantageous Strong commitment to delivering high-quality customer experiences Excellent communication and interpersonal skills Composed under pressure, with the ability to manage challenging situations effectively Strong problem-solving skills and the ability to work independently when required What’s in It for You Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences Flexible working arrangements Collaborative, high-energy, and supportive team environment Originally posted on Himalayas