Customer Support Specialist

About the Role We're looking for a Customer Support Specialist to deliver exceptional service and support to our customers. In this role, you'll respond to customer inquiries, resolve issues efficiently, and help create a positive customer experience while working in a collaborative remote environment. Responsibilities Respond to customer inquiries via email, chat, and phone. Resolve customer issues accurately and professionally. Document customer interactions and maintain accurate records. Collaborate with internal teams to resolve complex cases. Follow established processes while meeting quality and response time goals. Identify opportunities to improve the customer experience. Qualifications 1+ year of customer service or customer support experience preferred. Excellent written and verbal communication skills. Strong problem solving and organizational abilities. Comfortable using computers and web based applications. Ability to work independently in a remote environment. High school diploma or equivalent required. Benefits Competitive pay Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Paid Training and Professional Development Career Growth Opportunities Employee Assistance Program If you're passionate about delivering outstanding customer experiences and want to grow your career with a supportive team, we'd love to hear from you. Apply today. Salary: $27 – $34 / hour Originally posted on Himalayas