XTN-8E13257 | TEAM LEADER

Make your next big career move by applying as KMC Solutions' next TEAM LEADER AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management (RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over SUS 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services. This position is responsible for managing a team of 15-17 associates, who is responsible for performing end-to-end A/R follow-up on outstanding denials. This role involves complete interaction with the client as a SPOC (single point of contact) for all planning, strategy, pathways, and direction required to achleve or exceed client SLAs while maintaining organizational standaros and procosses On top of your salary, here are the exciting benefits you can look forward to: Comprehensive health benefits HMO + 1 dependent upon hire Training will be provided Pioneer team in the Philippines Work flexibly from anywhere in over 20+ workspace locations Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a TEAM LEADER include: Develop A/R strategies and action plans, which will be used to meet or exceed SLAs Work closely with the CSMs (Client Service Managers) on the process front Attention to detail regarding all the processes and client reports Be on top of all client emails and avoid delays. Communication should be clear and coherent Provide deliverables within agreed timelines Work closely with the manager to bring best-in-class ideas / innovations / process improvements Effectively plan and control SLAs using tools from the client and AGS for execution Continually monitor and improve the overall performance of the team Comply with the client and organization's internal policies and procedures Ensuring all SLAs (Collections, Productivity, Quality, TAT) across all the teams are met Seek inputs from team members on ways to improve SLAs Anchor and complete skip-level meetings every month Actively acknowledge everyone's efforts, contribution, and commitment to your processes Ensure daily team huddles/meetings are used constructively to communicate client and AGS policies and procedures Conducting monthly one-2-one discussions and performance reviews with all team leads and desk heads and also supervising the same across all Challenge poor performance of processes in a positive and constructive manner Groom team members to take up bigger roles and responsibilities within AR Be the anchor between all departments and verticals to address all process-related gaps To apply for the role, you must have the following: The academic qualification for this role is a graduate in any stream. Minimum 3 years of experience in the relevant field of which a minimum of 2 years should be as an SME/QA or should have experience in leading a team It will also be favorable if you have the following: Excellent written and spoken English Unflinching integrity and personal work ethics Self-starter who strives for self and Team excellence Attention to detail and concern for accuracy Excellent time management skills and multi-tasking ability Good learning and training skills Compliant with rules and regulations Originally posted on Himalayas