Localization Manager

About the Team OpenAI’s Localization team operates differently from a traditional localization function: everyone contributes to growth and retention and proactively upholds a high bar for operational excellence. We default to leveraging OpenAI’s own products and technical stack to rethink how localized content is created, delivered, and scaled. Our north star is to keep raising the standard for AI-native global work while consistently shipping at a pace that sets a new bar for the industry. About the Role OpenAI is looking for a Localization Manager to deliver high-quality localized marketing creative at scale across our highest-priority markets, products, and B2C and B2B audiences. This role owns creative localization from brief through final delivery, combining strong localization judgment with hands-on workflow design and automation. In this role, you will - Own a portfolio of concurrent localization programs from intake and scoping through delivery, tracking dependencies, risks, deadlines, and decisions across markets. - Translate creative and campaign briefs into localization plans that define market coverage, asset scope, workflow, context, review rounds, owners, and acceptance criteria. - Lead transcreation and cultural vetting across static and motion creative, video and subtitles, social copy, prompts, push notifications, and app-store content. - Brief and coordinate language specialists, market leads, regional partners, localization vendors, creative agencies, producers, and designers; create clear instructions that enable high-quality work across time zones. - Contribute to terminology and localizability decisions, maintain shared glossaries and guidance, and ensure localized creative assets adhere to established language and market policies. - Lead linguistic and in-context quality review, consolidate specialist feedback, validate implementation, distinguish ship-blocking issues from preferences, and provide clear final approval or remediation guidance. - Partner with creative and production teams to make localized work executable across many production and delivery systems. - Continuously improve localization workflows by prototyping and maintaining API-based automations, connectors, and lightweight internal tools - Build AI-enabled feedback and quality systems that turn market insight into reusable guidance, validate review outputs, and surface inconsistencies while preserving human judgment. - Establish quality controls appropriate to each market, content type, and level of risk, with automated verification to check review outputs, surface inconsistencies, and strengthen human judgment. - Maintain clear reporting on progress, tradeoffs, launch readiness, and the business impact of the work. You might thrive in this role if you have - 7+ years of experience managing localization programs in fast-moving technology or consumer environments with complex creative-production needs. - A strong record of delivering multi-market marketing localization and transcreation across several content types and production formats. - Experience managing language specialists and vendors, including briefing, capacity management, quality calibration, feedback, and escalation. - Excellent localization judgment: you can separate linguistic correctness, cultural resonance, brand preference, implementation defects, and genuine launch risk. - Hands-on experience with localization and creative-production systems, including TMS, CMS, Figma, Frame.io http://Frame.io, and project-management tools; comfort learning and connecting new systems quickly. - Strong program-management habits, including scope definition, prioritization, dependency management, deadline control, and concise stakeholder communication. - Ability to operate through ambiguity, changing creative, compressed timelines, and many parallel workstreams. - Skill at influencing cross-functional partners without relying on formal authority and at building trust with regional and language experts. - A demonstrated AI-native working style, with Codex used daily to plan and execute work, analyze information, and continuously improve workflows. - The technical fluency to independently prototype, build, troubleshoot, and maintain lightweight automations and integrations using APIs, connectors, and scripting, with the ability to work independently across technical workflows. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.  We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. 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