Customer Success Manager

Role Overview Join Rasa 's Go-to-market team as a Customer Success Manager to establish strong, scalable customer relationships that drive adoption, retention, and expansion. This is a remote position, but we cannot hire anybody outside of the USA for this position. What You Will Do Own a book of business of Rasa 's enterprise customers, act as their primary point of contact, ensure customers onboard successfully, and drive business value realization across the customer lifecycle. Why It Might Be a Fit You'll make an impact on your team by identifying expansion opportunities, contributing to overall revenue growth, and maintaining accurate account health and renewal forecasting. Requirements Managed a book of business and know how to run QBRs, onboardings, and renewals Experience driving upsells and cross-sells, contributing to revenue growth Held a technical role in the past or regularly worked in a customer-facing role with technical / IT stakeholders Worked with large customers in a SaaS/technology context Excellent interpersonal skills and ability to build lasting customer relationships Cross-functional partnerships and ability to collaborate with internal and external stakeholders Benefits Flexible hours Dedicated remote budget Stipend for professional development 6 paid education days Unlimited PTO Paid sick leave Paid public holidays MacBook and other tech Regular remote team events Annual company-wide offsite Health benefits 401(k) contribution with up to 4% match Equity options Originally posted on Himalayas