Remote Customer Service Associate, Temporary

Role Overview As a Temporary Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment. What You Will Do Support customers via voice and chat using Amazon Connect, deliver a positive experience through empathy, patience, and clear communication, resolve customer issues using AWS tools, and handle multiple tasks in a fast-paced call center environment. Why It Might Be a Fit Communicate clearly and professionally, enjoy helping people, solving problems, and learning new technologies quickly, adapt well in fast-paced, changing environments, and follow structured workflows and procedures with consistency and accuracy. Requirements High school diploma or equivalent Must be at least 18 years old Must have a quiet, distraction-free home workspace Must be proficient using Browsers such as Chrome, Firefox or Safari Ability to learn and use multiple systems, windows, and monitors Professional fluency in English (CERF C1 or higher) Must reside in an approved state* Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems Benefits Paid training and ongoing support Hands-on experience in customer experience and tech-enabled services Strengthen core skills like communication, customer service, and multitasking Variable pay Originally posted on Himalayas