Estonian Speaking Solutions Consultant

Role Overview Mercier Consultancy Group is seeking a motivated and customer-focused Estonian Speaking Solutions Consultant to join a dynamic Customer Support Services team in Sofia, Bulgaria. The role involves providing professional, accurate, and timely support to Estonian-speaking customers across multiple communication channels. The ideal candidate will have native or fluent proficiency in Estonian, a good command of English, and previous experience in customer support or a related field. What You Will Do Serve as the primary point of contact for Estonian-speaking customers, diagnose and resolve customer queries, maintain detailed records of customer interactions, and collaborate with cross-functional teams to ensure seamless customer journey resolution. Why It Might Be a Fit This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a fully paid relocation package. The company also offers a multicultural work environment, ongoing career development support, and a team culture built on respect, inclusion, and ambition. Requirements Native or fluent proficiency in Estonian (both spoken and written) Valid EU passport Good command of English (spoken and written) Previous experience in customer support, customer service, or client-facing role Strong interpersonal and communication skills Ability to work effectively in a structured, target-driven environment Benefits Competitive monthly salary Fully paid training Comprehensive health insurance Fully paid relocation package Monthly performance bonus €1,500 one-time signing bonus Ongoing career development support Multicultural work environment Team culture built on respect, inclusion, and ambition Originally posted on Himalayas