Customer Retention Specialist

Remote Recruitment is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. Key Responsibilities Proactively identify at-risk customers and reach out before they churn Conduct empathetic retention calls, resolve complaints and address concerns Negotiate contract renewals, upgrades and pricing arrangements Design and execute win-back campaigns for recently churned customers Track and report retention metrics and customer health scores weekly Collaborate with customer success and product teams to improve the experience Requirements 2+ years of customer success, retention or account management experience Empathetic and persuasive communicator with strong problem-solving skills Comfortable handling difficult conversations and objections confidently Experience with CRM and customer success platforms such as Salesforce or Gainsight Self-motivated and capable of managing an independent caseload remotely What We Offer R27,000/month 100% remote, UK business hours Career growth and professional development Exposure to leading UK businesses and practices Remote Recruitment – connecting top South African talent with UK employers. Apply today. Originally posted on Himalayas