Helpdesk Coordinator

Remote Recruitment is hiring a Helpdesk Coordinator for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. Key Responsibilities Triage, prioritise and assign incoming IT support tickets efficiently Provide fast and effective first-line technical support via phone, email and chat Escalate complex technical issues to second and third-line support engineers Maintain helpdesk SLAs and produce regular performance and trend reports Update the internal knowledge base with common issues, solutions and workarounds Onboard new users and coordinate device setup and system access provisioning Requirements 2+ years of IT helpdesk, service desk or technical support experience Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow Strong customer service and communication skills with excellent English Basic knowledge of Windows, Microsoft 365 and common business applications Able to work calmly and effectively in a fast-paced remote support environment What We Offer R27,000/month 100% remote, UK business hours Career growth and professional development Exposure to leading UK businesses and practices Remote Recruitment – connecting top South African talent with UK employers. Apply today. Originally posted on Himalayas