Dutch Speaking iRobot Support Specialist

Role Overview Mercier Consultancy Group is seeking a Dutch Speaking iRobot Support Specialist to provide technical support and product guidance to Dutch-speaking customers regarding iRobot devices. The role is based in Bulgaria and involves working remotely. The ideal candidate will have a passion for consumer electronics, strong problem-solving skills, and the ability to explain technical concepts clearly to non-technical users. What You Will Do Provide high-quality technical support and product guidance to Dutch-speaking customers via phone, email, and live chat channels. Diagnose and troubleshoot hardware and software issues related to iRobot consumer electronics products. Guide customers through product setup, app connectivity, Wi-Fi configuration, and firmware updates for iRobot devices. Why It Might Be a Fit This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a fully paid relocation package. The company also offers career development opportunities within a fast-growing international firm serving premium consumer electronics clients. Requirements Native or fluent Dutch language proficiency (both spoken and written) Valid EU passport A genuine passion for consumer electronics, smart home technology, or related fields Previous experience in customer support, technical helpdesk, or a similar client-facing role within a consumer electronics or technology environment Strong problem-solving skills, a patient and empathetic communication style, and the ability to explain technical concepts clearly to non-technical users Benefits Competitive Monthly Salary Fully Paid Training programme Comprehensive Health Insurance Fully Paid Relocation Package Monthly Performance Bonus Remote working arrangement Career development opportunities Originally posted on Himalayas