Service Desk Analyst

Remote Recruitment is hiring a Service Desk Analyst for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. Key Responsibilities Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat Diagnose and resolve hardware, software, network and application issues efficiently Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices Document solutions and contribute to the internal IT knowledge base Monitor system alerts and escalate major incidents to the relevant technical teams Requirements 2+ years of IT service desk or technical support experience Strong working knowledge of Windows, Microsoft 365 and Active Directory Experience with ITSM platforms such as ServiceNow or Jira Service Management ITIL Foundation certification is preferred but not essential Customer-focused with excellent communication skills and attention to detail What We Offer R28,000/month 100% remote, UK business hours Career growth and professional development Exposure to leading UK businesses and practices Remote Recruitment – connecting top South African talent with UK employers. Apply today. Originally posted on Himalayas