Operations & Client Success Lead

Category: Creative Marketing Location: Angeles City Pampanga Philippines Position Title: Operations & Client Success Lead Work Set-up: Work From Home Schedule: Part-Time / 8:00 AM-12:00 NN Salary Package: Php 30,000- Php 45,000 JOB DESCRIPTION FOR AN OPERATIONS & CLIENT SUCCESS LEAD We are seeking an experienced and highly organised Operations & Client Success Lead to play a pivotal role in keeping the business running smoothly by balancing operational oversight with hands-on client relationship management. In this role, you will serve as the primary point of contact for clients and the internal creative team, ensuring projects flow efficiently from initial brief through to final delivery. You will also oversee systems, processes, and team coordination, helping the business remain organised, compliant, and positioned for sustainable growth. This opportunity is ideal for someone who enjoys combining structure with creativity and is equally comfortable managing people, projects, and operational processes. Your responsibilities as an Operations & Client Success Lead would be: - Client & Account Management Act as the primary liaison between clients and the creative team. Translate client briefs into clear tasks and timelines for the creative team. Monitor project progress across multiple accounts, ensuring deadlines, budgets, scope, and quality standards are achieved. Review initial drafts to ensure they align with client goals, brand voice, and quality standards. Provide clients with regular project updates, communicate next steps, and resolve issues promptly. Support the onboarding of new clients by gathering briefs, setting expectations, and establishing projects. Identify opportunities to add value or extend client support, including tone-of-voice development, communications strategy, or award writing. Maintain and update client account documentation, including project plans, copy decks, and asset libraries. Collaborate with the Director to develop account growth strategies and maintain high levels of client satisfaction. -Operations & Business Management Oversee day-to-day business operations, ensuring systems and workflows operate efficiently. Manage the Admin Virtual Assistant(s), delegating and reviewing administrative tasks. Maintain and optimise internal tools, templates, and processes to improve team productivity. Coordinate resources across projects and manage internal deadlines. Oversee invoicing, expense tracking, and liaise with the bookkeeper regarding financial reporting. Support recruitment, onboarding, and coordination of part-time staff and freelancers. Maintain compliance requirements, contracts, and internal documentation. Provide the Director with operational updates and recommendations for continuous improvement. Qualifications as an Operations & Client Success Lead would be: Strong communication and relationship management skills, with confidence engaging clients and internal stakeholders. Proven ability to manage multiple projects, priorities, and deadlines simultaneously. Previous experience in operations, project coordination, or client management within a creative or professional services environment. Familiarity with project management platforms such as GoHighLevel, Monday.com, ClickUp, or similar tools. Excellent organisational and time management skills with exceptional attention to detail. Understanding of brand voice, messaging alignment, and strategic communication. Financial awareness with experience handling budgets, invoicing, and reporting. A proactive, calm, and collaborative working style. A continuous improvement mindset with a strong commitment to client service excellence. Details Originally posted on Himalayas