HEDEX Engagement Manager

HEDEX Engagement Manager Who we are Campus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the largest national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students’ citizenship skills and forge effective community partnerships. Our resources support senior administrators, faculty, staff, and students as they pursue community-based teaching, scholarship, and action in the service of positive change. Today, we stand at a defining moment: we are ready to scale our impact when the stakes for our work have never been higher. We know that higher education has a critical role to play in fostering democratic principles and culture by addressing polarization, strengthening civic participation, and ensuring students are prepared to navigate and shape our democracy. Thanks to the investment of philanthropic partners, Campus Compact is preparing for a period of significant growth and expansion, particularly in the areas of innovation, scaling, and coalition building. The Engagement Manager (EM) will be responsible for managing and supporting the Higher Education Democracy Exchange (HEDEX) platform. This position reports to the Director, Strategic Initiatives at Campus Compact . While this position sits within Campus Compact , the HEDEX initiative is a collaboration between Campus Compact , the American Association of Colleges & Universities (AAC&U), More Perfect, and the Karsh Institute of Democracy at the University of Virginia. HEDEX is a one-stop platform intended to support institutions of higher education to advance their civic missions through collective organizing, resource leveraging, and evidence building. Developed with input from field leadership, this multifunctional platform provides essential infrastructure for accelerating higher education’s collective impact on democratic engagement by centering technology rooted in human-centered design and radical collaboration.. HEDEX, scheduled to launch in late July 2026, facilitates the sharing of resources, civic credentials, data-informed stories, and an inclusive directory of civic practitioners. Built for leaders, practitioners, partners, and anyone committed to advancing the civic mission of higher education, HEDEX is designed to be versatile and responsive to the field. The HEDEX Engagement Manager will work closely with both Compact and AAC&U staff members, to engage with external partners, maintain, build, and grow a subscriber base of HEDEX, execute on HEDEX communications strategies, and continue platform growth and development. This is a remote, full-time, exempt, fixed-term position that is funded for 12 months from start date, with continuation contingent on external funding, with regular travel required. This is a remote position with regular travel required for Planning Retreats, Events/Meetings, Staff Gatherings, and other Campus Compact Events, specifically our annual All-Staff, in-person retreat. Grant Funded until July 2027 HEDEX Stakeholder Engagement & Strategy Execution In collaboration with the Director, Strategic Initiatives and other key stakeholders, execute a communications strategy to drive user engagement for HEDEX. The Engagement Manager will support the development of communications opportunities and strategies for HEDEX user engagement and growth, specifically around collating news in the field, highlighting and promoting HEDEX features across social media outlets, and building narratives for how HEDEX can be utilized across the field. Execute and Grow HEDEX Communications Channels : Build and maintain the platform's digital presence, including social media, email newsletters, and content distribution platforms, by sourcing relevant industry news and curating engaging content to drive audience growth.. The Engagement Manager will also be responsible for tracking growth in the user base (i.e., total number of users over time), user metrics (i.e,, user metrics across the platform over time), and expansion of awareness (e.g., social media mentions, repostings, national presentations). Foster Partner Relationships: In close partnership with the Director, Strategic Initiatives, maintain and form new stakeholder relationships that build upon foundational partnerships between Campus Compact , AAC&U, More Perfect, and the Karsh Institute of Democracy, in ways that can expand HEDEX’s reach, impact, and inclusivity.. Cross-Team Alignment: Coordinate with the Campus Compact Membership and Communications teams, keeping teams informed awareness across goals and possible overlap when relevant. Communications Support for HEDEX Ambassadors: Collaborate to provide written guidance, such as talking points and slide decks, for ambassadors and core HEDEX staff representing the platform at field events. Platform Management & Operational Delivery Manage the day-to-day coordination and delivery of the actual platform. The Engagement Manager will act as a content manager of the backend, amending and creating pages as needed, in collaboration with the Director, Strategic Initiatives and HEDEX PI’s. The Engagement Manager will also translate requests needed to the website developers, and ensure requests are both within scope and budget. Support Live Platform: Support the live platform by monitoring backend maintenance, tracking resource uploads, and identifying opportunities for functional growth. Serve as Project POC: Act as the operational Point of Contact (POC) to drive platform tasks forward Resource Monitoring & Growth: Coordinate closely with other teams and external stakeholders, including but not limited to Campus Compact ’s Professional Development team, and partners to identify resources that can be added to HEDEX, as well as how the platform can further align with the team’s area of work. Vendor & Team Coordination: Support contact with external platform developers to facilitate website support and new features, while monitoring budget. Move stakeholder and user ideas into action by building small project plans, establishing timelines, and assigning tasks. Event Execution & Logistics Hands on logistics management for both virtual and in-person spaces to drive interaction and tool adoption. The Engagement Manager will oversee the operational details for events, including two HEDEX Innovation Sprints and multiple live HEDEX Demonstrations, where live, interactive exercises guiding attendees to actively use HEDEX to find, curate and save information in real time will occur. Collaborate with Organizers & Stakeholders: Serve as the primary point of contact between HEDEX stakeholders, external event hosts and internal teams before, during and after the event. Partner closely with them to align on event goals, agenda design and integration of HEDEX. Event Operations: Handle logistics for virtual and in-person events/meetings, in tandem with event staff and external hosts. This includes agendas, registration, catering, budget tracking, travel support and coordination, venue confirmation, technology set up, and post-event evaluation (i.e. collecting survey responses). Event Communications: Draft, review and send timely pre- and post-event communications to drive attendance, ensure awareness and provide participants with necessary logistical details. Post-Event Follow Up & Analysis: Gather participant feedback and engagement metrics, distribute follow-up resources, and track invoice payments. Share insights, reflections and post-event action items to relevant stakeholders. Analysis & Storytelling The HEDEX Engagement Manager will review trends and platform data to help build compelling narratives that show the collective impact of higher education's civic mission, working closely with HEDEX’s core team, including the PI’s and Director, Strategic Initiatives. Track Sector Research: Review and be aware of relevant communications, including research and data, to keep HEDEX informed and responsive to emerging trends within higher education and civic engagement. Support Data Stories: Identify sources from within HEDEX and within the field to help develop data stories to highlight emerging trends and promising practices of democratic engagement in higher education. Evaluation, Reporting, & Budget Monitoring Support tracking of metrics and budget alignment. Presenting analytics performance of HEDEX (which has been set up by the website developer), assist in drafting funder compliance reports, and track expenditures against the approved budget. Track Engagement Metrics: Consulting with the Director, Strategic Initiatives and HEDEX leaders, track engagement using Google Analytics and other metrics (such as resource uploads and event use) to identify how the platform can be further utilized. Support Funder Reporting: In partnership with the Director, Strategic Initiatives and the Campus Compact Finance team, use collected metrics to contribute to project funder reports. Monitor Expenditures: Work closely with the Director, Strategic Initiatives and the Campus Compact Finance team to manage project budgets, monitor expenditures, and ensure fiscal responsibility and compliance. Organizational Engagement: Active participation in Compact team activities, including regular staff meetings, retreats, and major events. Complete other related duties as required. Qualifications : Experience in civic engagement networks or projects Experience representing work publicly in person or in digital spaces (for example, representing a very public facing project in undergrad counts) Project management experience, at any level with multiple stakeholders Self-motivated, detail-oriented, and highly organized. Ability to take ideas and turn them into actionable steps, driving progress forward, in partnership with key stakeholders, including project PI’s and direct supervisor A strong collaborator, appr